After the equipment arrives at the customer's office, our company will send an engineer to arrive with the equipment and train the operators of the relevant departments of the customer, generally 2-3 people are trained for free. Training time: 5-7 days (can be flexibly arranged according to the specific situation of the customer).
Within one year after the equipment is sold to the customer's office, if the customer's trainees leave the company or have other special circumstances and need to re-train, our company will also send engineers to your company for intensive training for free!
During the warranty period, we can go to our company's Shenzhen factory for training according to customer needs, and our company can arrange related matters such as accommodation.
Service Hotline24-hour online customer service
After-sales service and warranty
The equipment is guaranteed for one year after acceptance and maintenance for life.
Among them: during the warranty period, all parts are replaced; after the warranty period expires, maintenance services can be provided through the warranty agreement, and only the cost of accessories is charged. The cost of product damage caused by non-quality reasons shall be borne by the user.
The customer service department responds to customer requests 24 hours. General problems are resolved by telephone. Problems that cannot be resolved by telephone arrive at the scene within 12 hours. If it is a part problem that needs to be replaced, 48 hours can solve the problem to ensure production testing!
Free lifetime upgrade of customers' software to ensure the latest version of software and complete functions.
Unscheduled telephone return visits to customers and return visits to customers to communicate with customers in a timely manner and improve related issues!